Creating And Managing Support Tickets In The Client Area

Support tickets are a great way of communicating with us when you are looking for support, such as having questions answered, reporting problems, or asking for assistance. The ticket system leaves a paper trail for both you and us to follow so that we both know that the issues were resolved. It also gives you a record of the answer, in case the problem arises again. Then all you need to do is look at the tickets, and you have your answer already!

This tutorial will assume that you are already logged into the Client Area.

In the Support menu, click on Open Ticket. You are now in the Submit Ticket area, where you can create and send tickets to the department of your choice.

Select the department you would like to send the ticket to. The ticket will open with your information filled in. Enter a subject in the subject line. Then enter your ticket details in the big box. When you are ready, click Submit. You have now successfully submitted a support ticket, and a copy of it has been emailed to you.

To manage an already submitted ticket, click on the View Tickets link in the Support menu. You will see any tickets listed that you have submitted, along with their status. If the ticket is open, and you wish to add more to it, click on the Subject to open it. You can scroll down and add more details. You may also mark the ticket closed by clicking on the IF RESOLVED, CLICK HERE TO CLOSE THE TICKET button.

  • Email, SSL
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How To Change Your Client Area Password

To change your password for the TiVaHost Client Area please visit this page:...

How To Update Your Personal Details In The Client Area

Please see the following FAQ: How To Update Your Billing Information In The Client Area

Reviewing Emails Sent To You In The Client Area

It is important that you stay current on the email in your client area. TiVaHost will often...

Reviewing Your Hosting Packages In The Client Area

To view your products and services you much be logged in to the Client Area. In the Client...

What Directory Do I Need To Upload My Website To?

In order for people to view any content on your account you will need to upload all of your files...

Powered by WHMCompleteSolution